Do you have a question? Frequently Asked Questions

We recommend the following table :

Adult

Kid

On average, our electric bikes have a range of 80km. This range can be adjusted according to the mode used (in economy mode, the range can be up to 120 km, but drops to 60 km in turbo mode).

The mountain bike allows you to ride in forests and on dirt roads, but the sporty position on a mountain bike is less comfortable than on a touring bike. The touring bike, with its large wheels and thin tyres, is more comfortable to ride. It is suited to developed terrain: tarmac roads, greenways, towpaths, etc.

(more details on the blog https://paulette.bike/en/blog/hybrid-or-mountain-bike-which-one-to-choose-n67)

All our touring bikes and most of our mountain bikes are fitted with them. If you need a luggage rack on a mountain bike, don't hesitate to let us know when you order so that we can make sure you get a model with a luggage rack.

The presence of bottle cages on electric-assist bikes depends on the model of bike. Finally, children's bikes do not have luggage racks or bottle cages. If you have a specific request, please do not hesitate to contact us. We will do our best to meet your requirements.

It is forbidden to transport animals in children's trailers.  We have a trailer specifically adapted for animals. Contact us for more information.

Yes, on the day of departure we provide a helmet, an anti-theft device and a repair kit consisting of an inner tube, a pump and tyre iron.

Online or at the agency. To finalise the online booking, we ask you to pay a deposit of 20% of the total order. You will pay the full amount at the agency when you leave. You can also choose to pay for the entire order online.

You can cancel free of charge up to 48 hours before departure. If you cancel less than 48 hours before departure, we will refund 80% of the price.

As soon as you collect the hired bike from one of our agency on the day of your departure, we will not issue a refund, even in the event of an early return.

We undertake to confirm or deny your order within 48 hours of booking, depending on the availability of our bikes and accessories. In the event that we are unable to honour your request, you will be refunded the full amount paid.

Absolutely! You can choose to return the bike to the same agency as your departure, or return your bike to any of our other agencys or drop-off points. Just let us know when you book.

If your arrival address is different from your departure address, you can find the addresses and telephone numbers of the different branches in the "our agencies" section of our website.

https://paulette.bike/fr/index.php?controller=agences

No, we do not deliver bicycles.

We offer rentals from 4 hours and all-day rentals. You can of course hire your bike for longer,

our prices are reduced according to the number of days you hire.

We don't have any ready-made answers, as our prices vary according to the type of bike, accessories, services requested, and the period and duration of your hire. The easiest way is to simulate your rental here: https://paulette.bike/en/

No, all our accessories must be hired with at least one bike.

Online, payment is by bank card

At the agencies, payment can be made by bank card or in cash.

No

No

Yes, the deposit is made by credit card imprint.

In accordance with the General Terms and Conditions of Hire, the hirer is required to pay a deposit in the form of a pre-authorised bank transfer, the amount of which depends on the equipment hired and the guarantees taken out:

Yes, your ID is required on the day of departure.

Payment is made at the agency on the day of your departure.

On the day of your departure, we will fill in a contract and a form certifying the condition of the bikes.

Our customer service is open Monday to Friday from 9.30am to 12pm and from 2pm to 6.30pm. At weekends, your rental agency will be happy to help you if you need assistance.

The Zero-Damage guarantee: You are released from all responsibility for the condition of the bikes and equipment entrusted to you. Subject to compliance with the rules governing the use of the equipment, you will not be billed for any costs incurred when returning the equipment.

The ZéroSouci guarantee: You release yourself from all liability with regard to the condition of the bikes and equipment entrusted to you and with regard to Paulette in the event of theft of a rented bike or equipment (with the exception of an excess limited to 10% of the value of the bike or equipment).

No, we do not have a support service. However, if you have a problem, please call 05 61 53 29 06. Our customer service team will do everything possible to assist you remotely and find the best solution to your problem.

We offer self-guided itineraries. You can find our different routes on our website https://paulette.bike/fr/index.php?controller=itineraires

No, we only offer self-guided bike hire. 

Our agencies in Paris, Lyon, Bordeaux, Nantes and Toulouse have a workshop where bikes can be repaired, subject to availability of parts. Don't hesitate to give us a call so that we can take care of your bike.

We sell part of our fleet second-hand at the end of each season. Please call us to find out more.

We are resellers of the Starway brand of electric bikes.

You can find Starway bikes in the following Paulette branches: Toulouse, Nantes, Bordeaux, Paris and Lyon